Privacy & POPIA

At Dunton Guest House, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information that you provide directly to us when you make a booking, enquiry, or stay with us. This may include:

• Name, email address, and phone number.
• Physical address and identity/passport details (as required by South African law for guest houses).
• Payment information (processed securely by our partner, NightsBridge).
• Booking dates and special requirements.

2. How We Use Your Information

We use the information collected to:

• Process and confirm your bookings.
• Respond to your enquiries and provide customer support.
• Comply with legal requirements for guest registration.
• Improve our services and property offerings.

3. Data Security

We take reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information. Our booking system, NightsBridge, uses industry-standard encryption to protect your payment data.

4. Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies in your browser settings, though this may affect the functionality of some parts of the site.

5. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your information.
• Object to the processing of your data for direct marketing purposes.